Doo Group 2025 Environmental, Social & Governance (ESG) Report

As a socially responsible financial services group, Doo Group remains committed to the principles of sustainable development. We strive to create a positive impact across economic, social, and environmental dimensions, working hand in hand with all stakeholders to build a better society. This report provides a comprehensive overview of our ESG practices and achievements throughout the year. 

A People-Centered Approach to Building a Diverse Community 

1. Community Contribution 

In January, the Doo Group Cyprus team actively organized and participated in a meaningful charitable initiative — the “Life at Doo Group – Blood Donation Drive.” 

This event not only provided valuable blood resources to support local healthcare needs but also strengthened team cohesion and our shared sense of responsibility. 

We extend our heartfelt appreciation to the professional medical team and every dedicated Dooer who took part. Your kindness and commitment brought warmth and positive impact to the community. 

1. Employee Growth 

At Doo Group, talent development is regarded as a core driver of corporate progress. We firmly believe that the continuous growth of our employees is fundamental to sustained innovation. To support this, we have established a comprehensive and multidimensional learning and development framework that empowers employees to advance their careers while achieving personal growth and fulfillment.  

1. Lunch and Learn Series 

We offer a 45-minute Lunch & Learn program for our global teams, covering practical topics such as resilience building, stress management, and adaptability. These sessions help employees strengthen personal capabilities and navigate both work and life challenges with greater confidence. 

1. Specialized Development Programs 

• 8 Habits of Highly Effective Dooers 

Focused on interpersonal skills and team collaboration, this program helps employees develop effective work habits and enhance overall productivity. 

• DOO Think Outside the Box 

Designed to cultivate innovative thinking, root-cause analysis skills, project execution capabilities, and presentation techniques—empowering teams to unlock creativity and drive impactful ideas. 

• Train-the-Trainer (TTT) Certification Program 

A structured pathway to develop internal trainers, accredited by Malaysia’s Human Resources Development Corporation (HRD Corp). This program strengthens the company’s internal training capability and supports long-term talent growth. 

1. Cultural Development 

As a global financial services group with 20+ operational centers and a diverse team of over 1,000 employees, Doo Group regards cross-cultural integration as a vital foundation for sustainable growth. We recognize the unique cultural backgrounds of our teams across different regions and actively organize a wide range of cultural events — including Chinese New Year, International Women’s Day, Eid al-Fitr, Easter, and the Dragon Boat Festival. 

These activities not only honor local traditions, but also create meaningful opportunities for cultural exchange. By bringing colleagues from around the world together to experience and celebrate diverse customs, we foster deeper mutual understanding, strengthen interpersonal connections, and build a people-centric, globally inclusive workplace community. 

Robust Governance Structure for Compliance and Stability 

Doo Group is committed to establishing a governance framework that is clearly defined, transparent in operation, and effectively managed risk. This solid foundation ensures sustainable growth and long-term operational resilience. 

1. Comprehensive Governance Structure and Leadership 

Each entity under Doo Group is governed by a board of directors composed of experts with extensive experience in finance, law, compliance, and operations. The governance framework clearly delineates the responsibilities of the executive management and independent oversight layers, ensuring effective strategic leadership, accountability, and high-quality decision-making. Board appointments follow rigorous due diligence and diversity principles, with succession planning in place to maintain stable and continuous leadership. 

1. Comprehensive Compliance and Risk Management 

Each Doo Group entity holds over 20 regulatory licenses issued by authorities in its primary jurisdictions and has established strict internal policies to ensure compliance with local laws, including anti-money laundering (AML) regulations. At the group level, a systematic risk governance framework is embedded, with dedicated teams monitoring and managing financial and operational risks. Regular internal control reviews such as segregation of duties and audit trails to ensure the effectiveness of the system. 

1. Strict Ethical Standards and Transparent Communication 

We require all directors and senior executives to uphold the highest standards of integrity and professionalism, with all employees guided by the Code of Conduct and Ethics. Doo Group is committed to maintaining transparent communication with stakeholders, including shareholders and regulators, ensuring that client concerns and regulatory inquiries are addressed promptly and professionally. Additionally, we engage independent external auditors to conduct financial audits, strictly limiting non-audit services to safeguard audit independence and the credibility of information. 

In 2025, Doo Group made significant progress in ESG. Moving forward, we will continue to deepen ESG practices, enhance sustainable development capabilities, and act responsibly to give back to society, while working with global clients and partners to create a better future together.